Private Investigation Services - LKA Group

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Quality Assurance

Quality Assurance

The LKA Group's service standards are based on our fundamental philosophy to "build-in" quality at the start of the investigation process. To achieve this we adhere to the following procedures:

  • Ensure that we understand our clients needs, then document and systemise these requirements into the LKA Group operating procedures, develop key performance indicators (KPI's) and train our key people accordingly.
  • The LKA Group's KPI's are incorporated into the internal performance assessment of all client investigations.
  • The LKA Group has dedicated quality assurance managers in both the factual and surveillance areas. Our managers assess each investigation and provide a copy of this assessment to the investigator and monitor their performance on an ongoing basis.
  • This process is linked to our training and ongoing development program to ensure that our services continuously improve and exceed the changing needs of our clients.
  • The LKA Group also has extensive quality control procedures and dedicated administrative support systems.
  • In 2001 the LKA Group successfully achieved Quality Assurance Certification to AS/NZS ISO 9001:2000.
  • The certification of our quality management systems incorporates the provision of all of our services including factual and surveillance investigations.
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